Be the future

Saint Roch and the French Adenes group have established the Adenes Italia holding, the parent company of leading companies in loss management and assessment in Italy.

Thanks to our innovative and specialized services, we stand out from the traditional offering in the sector and we align with the highest international standards in this field.
Our companies share the same core values: acting as a positive force our clients and employees; providing services to customers and individuals who experienced a loss; the inclination to be constantly updated to benefit from the edges of digitalization.

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The Group

Saint Roch with the first A&A company in 2010 offers a new vision to the insurance market for electric and electronic assets. We use technical elements which accurately identify the origins of a loss when a claim is opened.
We believe that a “technical” approach is the right method to meet clients’ needs and ensure a high degree of transparency and honesty towards the parties affected by a loss.

From the beginning of our activity, we realized that the evaluation of mass claims in large numbers needed digital and technological cutting-edge tools

to guarantee a tailored approach to the requirements of insurance agents and policyholders.

The founding of our companies was based on these principles, and on the idea of “Loss adjusting as a service”.
A friendly and direct relationship with our clients, the claim management conceived as a service, a transparent communication and the digital driver are at the core of the future development of our group.

OUR GROUP

Innovation and expertise: a new approach to the claim

Every time we entered a new market we made innovative changing proposals and achieved the results agreed.
We do this day by day, proudly and transparently with the Adenes Italia Group.

It is the holding company owned by Saint Roch. It brings together six companies embodying the values and vision of each of them. Born in 2022, it stands as the main services group for the insurance world.

In a rapidly evolving field, Adenes Italia offers specific responses to the different needs of the market through a global and responsible offer, which allows insurers and insured to remain calm and certain before, during and after a loss, regardless of its size and complexity .

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Our values

Building on solid and realistic foundations is a great responsibility towards people and our planet. We believe that “doing business” means putting people at the core of the company’s life. This is especially true in the field of services, where individuals are the most significant link in a chain.
Our group has a well-defined business philosophy which prizes the diversity, expectations, talents and dreams of people.
We ask a lot because we want to give a lot.

When doing business, we adopt the values that the great Adriano Olivetti identified as the real spiritual driving forces that know no borders or time: love, truth, justice and harmony. We believe that the company must become a “great place to be”, and doing business a “great thing to do”.
With these values in mind, we have developed a culture made of attention to diversity, environmental care, welfare policies, cultural promotion and corporate social responsibility policies.

“LAZZARO, GET INSIDE”
By Giampiero Pizzol with the participation of Marta Marinelli and Carlo Pastori. Directed by Carlo Rossi. – 17 December, 2012

“DISCOVERING PARMA”
Meeting with the network of A&A assessment technicians – 11 January, 2014

“WHAT HAPPENS IN IRAQ AND SYRIA”
Meeting with Rodolfo Casadei, special envoy of the weekly publication “Tempi” – Middle east, 29 September, 2014

“PENULTIMATE SUPPER”
By and with Paolo Cevoli – 16 December, 2014

“LIFE AND IDEALS”
Meeting with Mauro Prina, Director of Thermal Dynamics in Space X – California, 27 August, 2015

“PASSION”
Reading of the Canto XXVI of Dante’s Inferno, by Simone Invernizzi
&
“ITALIANS AT BORDERLANDS”
FROM WEST TO WEB: An adventure in Silicon Valley by Roberto Bonzio, Funivia Skyway – Monte Bianco, 15 December, 2015

“IL SARCHIAPONE.”
Directed by Giuseppe Bolognese with Giuseppe Bolognese, Elisabetta Pinciroli, Amedeo Polisicchio. Group’s meeting – Venezia, 18
November, 2016.

“WHAT GENERALI EXPECTS FROM PARTNERS”
Meeting with all A&A and Experta employees – Mogliano Veneto – 18 November, 2016

“INSIDE CARAVAGGIO”
Edited by Rossella Vodret. Palazzo Reale Milano, limited access – 17 January, 2018 (photo by Molteni and Motta)

“WILLIAM CONGDON, AMERICAN MODERNIST ABROAD.”
Edited by William Congdon and Galleria Rubin. Narrated by Corrado Tedeschi – At Headquarters. 6 June, 2019

“BELLS AND WORDS”
FIFTEEN MINUTES OF FINE THINGS. 36 remote meetings on art, music, poetry, narrative, science and journeys – Every day from 05 April to 21 May 2020

“CONSTITUTIONAL REFERENDUM: PROS AND CONS”
Meeting with Paolo Zicchittu, University of Milano-Bicocca – 15 September, 2020

THE VISION

The ambition to do well

We believe in doing things well through a clear vision of the market and the world of work, anticipate changes and taking the risk of constant adaptation.
Delivering a good service means being dynamic and standing out from the comfort zone, embracing changes to achieve realistic targets.

In a profession focusing only on the concepts of “survey” and “indemnity”

We believe in assisting and helping the policyholder with services and in a customer journeys based on direct, simple and friendly communications.

In a profession strictly tied to the skills of individuals and progressively aging without caring about successors

We believe in the collaboration with agents, brokers and insurance companies to provide the best service to their policyholders, investing and developing young talents.

In a profession often lacking transparency and built on personal relationships

We believe in solid fact-based transparency, in delivering results, SLA and KPI with consistency and reliability.

In a working environment usually putting individuals on the defensive, based on traditional roles, status and positions, where young talents are forced to leave their studio to build a career.

We believe in offensive innovation, in the extensive use of technology, in a new way of claims handling and in creating career paths within our organization.

In a profession made by small realities and where everybody claims to be expert of everything

We believe in the power of specialization and growing in number as an opportunity.

In a profession dominated by males and individuals with strong egos

We believe in team working, collaborative processes, respect, mutual trust, diversity and inclusion.

THE EXPERIENCE

A business asset for our employees and partners

Saint Roch belongs to managers who operate successfully in this market since the 90s.
We believe in sharing our experiences and cultivate young talents who can take charge of our companies in the future.
Our employees and partners are empowered and made aware of their responsibilities from their the first day in our company, in order to foster a rapid growth of their knowledge and experience.

120.000

Claims closed every year

600

Experts and technicians network

250

Employees and internal contributors

1

Gender Equality Index

The Board

Elisabetta Pinciroli

President and CEO

Philippe Roux

CEO

Once upon a time workers were not servants. They worked. They cultivated honourable things, completely honourable, which suits them. The leg of a chair had to be well made. It was natural, it was intended. It was first place. It did not need to be well made for the money, or the quality proportional to what they earn. It did not need to be well made for the master, neither for the experts nor for the master’s clients. It had to be well made for no other reason other than for itself, for its very nature. (…) And every part of the chair that could not be seen was worked with the same perfection as the parts that could be seen. According to the same principle as cathedrals.

Charles Péguy
L’ARGENT, 1914

Indietro

Elisabetta Pinciroli

President and CEO

Philippe Roux

CEO

Giuseppe Bolognese

A&A General Manager

Giuliana D’Amore

TPA&A Chief Executive Officer

Elisabetta Ferlini

Experta General Manager

Francesco Luoni

TPA&A General Manager

Roberto Caporali

Technical Network Manager

Salvatore Catania

IT Director

After completing her degree in humanities, Elisabetta has worked as Marketing and Communication Manager for several firms and as Key Account Manager in national and international companies, providing services to the insurance industry for over 15 years.
She pioneered the development of cutting-edge services related to the insurance sector, and mass claims in particular, by founding A&A in 2010 and Experta in 2012, and TPA&A in 2016.
Elisabetta is currently Chief Executive Officer of A&A and President of Experta.

Economist by education, Philippe has a long managerial history. He worked at Munters as Sales & Marketing Executive Vice-President, and is member of several German boards of directors providing services to some of the main insurance companies. He co-founded A&A and Experta with Elisabetta Pinciroli, and currently serves both as President and Chief Executive Officer.

With a background in classical studies and contemporary history, Giuseppe has 33 years of experience in the book publishing sector, launching and directing some of the main bookstores and series in Bologna and Milano. He worked as Publishing Vice-Director and Program Manager at Jaca Book, one of the publishing references in the city of Milano.
Giuseppe has served as General Manager at A&A since 2014, shaping the professional and organizational development of the company.

Giuliana started her career in the world of insurance loss adjusting in 1985.
In 1995 she began a collaboration with Lercari, contributing to its organizational development and founding some of the companies which would then give life to our group: international loss adjusting activities and management of outsourcing claims.
She has been CEO at Sircus from 2004 to 2016, and is a founding member of TPA&A.

With a background in Educational sciences, Elisabetta started her career in the professional development sector at the Academy of Winterthur Insurances. She began working at Cineas as a tutor, becoming later on Director of professional development, Director of operations and General Director in 2016.
She is General Manager at Experta since 2018.

Educated in political sciences, Francesco Luoni began a career in loss adjusting for insurances in 2004, becoming Team Leader for Travel and Injuries at Sircus in 2007.
After gaining experience in General events and Professional Third Party Liability, he became Key Account and Senior Adjuster for Italian and international clients in Milan.
After a brief experience in a top British loss adjusting company, Francesco decided to take on the challenge to become a founding member of TPA&A.

Formed in electronic engineering in Padua, he worked as IT Director for several companies in the chemical/manufacturing sector, designing and implementing information systems and IT strategies.
As a manager, he supervised the acquisition of large organizations and IT companies in Italy and Europe.
He has been in Saint Roch since 2010, and is in charge of creating and managing A&A and Experta technical assistance network.

Graduated in Information Sciences, Salvatore has a long history of collaboration with the public University of Milan, where he was the security manager at the Department of Information and Computer Sciences.
He worked as Project Manager for public authorities and relevant groups such as De Agostini, Mondadori, Royal Canin, Overnet Solution, Brain Force, University of Milano-Bicocca and Polytechnic University of Milan.
IT Director at A&A from 2010, he actively contributed to develop and implement the sophisticated IT architecture of the company.